Aviva have issued some guidance on the cover in place for members in relation to the volcanic eruption in Bali. The advice/cover arrangements are as follows:


  • Approximately 100,000 people near Bali’s Mt. Agung have been ordered to evacuate as officials fear a major eruption
  • Indonesian authorities have raised the state of alert to its highest level and expanded the exclusion zone around the volcano
  • The islands airport is closed to all flights
  • Authorities say that dark gas and ash have been billowing up to 3,400m above the mountains summit.

FCO Advise

“ash clouds have caused disruption to flights and airport closure in Bali and Lombok; you should contact your airline or travel agent before flying, monitor local media reports, follow the advice of the local authorities and stay outside of the exclusion zone.”

Aviva cover position

  • Members who have booked trips to the affected area, and wish to cancel, must to contact their transport/accommodation provider in the first instance.
  • Where they are unable to get a refund or reschedule their trip Aviva have agreed to extend cover to offer cancellation where they are due to travel before the 11th December 2017.
  • For any member who is unable to return home Aviva will provide cover for enforced stay abroad.