We have received advice from our Insurer which may be helpful to members who are affected by the collapse of Monarch.

Unfortunately, there is no cover under the travel policy due to the following exclusion within the policy. This is entirely consistent with other Travel Insurance Policies.

“Exclusion “the financial failure or omission or neglect of any provider or its agent of transport or accommodation “ applies.


Monarch’s website confirms that if you booked Flights on or before 14 December 2016 directly with First Aviation Ltd trading as Monarch Airlines, you will have ATOL protection.

Customers who paid by Debit card  can submit a claim directly with the CAA (Civil Aviation Authority).


Below is advice on the Civil Aviation website:

Direct booking with an airline
Airlines are not included within the ATOL Scheme, so if you booked direct with an airline that has ceased trading you will not be covered. If you paid directly to the airline by credit card you might be protected by Section 75 of the Consumer Credit Act 1974. You should check with your card issuer for further advice. You may have similar cover if you paid by Visa debit card. Check with your bank.

Booked through an Airline Ticket Agent
If you booked your ticket through an airline ticket agent you should speak to the agent in the first instance; they may have provided travel insurance that includes Scheduled Airline Failure cover, so check with your agent.

Scheduled Airline Failure Insurance (SAFI)
Some airlines and airline ticket agents will offer customers either a specific Scheduled Airline Failure Insurance (SAFI) policy or include similar protection within a broader travel insurance product. The type of protection provided may vary depending on the type of policy taken out. A policy may simply cover the cost of the original tickets purchased or any unused portion, or the additional cost of purchasing new flights, such as new tickets for travel back to the UK.

Booked with an ATOL holder
If you have booked flights or a holiday that includes flights with a travel firm that holds an ATOL (Air Travel Organiser's Licence) and received confirmation that you are ATOL protected, the travel firm is responsible for your flight arrangements and must either make alternative flights for you so that your holiday can continue or provide a full refund. If you are abroad, it should make arrangements to bring you home at the end of your trip. Contact the ATOL travel firm.

If you are unable to find the answers to your questions on airline failure here you can email Airline Licensing or telephone our helpline on ATOL: 020 7453 6333 (Monday - Friday 10.00 - 17.00 Normal working days).