We have received some advice from Aviva which may be helpful to any members travelling to or in the affected area. They have advised as follows:


  • Hurricane Irma has been upgraded to a category 5 hurricane, with wind speeds of up to 300km/h
  • Irma is currently moving through the Caribbean towards Florida where it is expected to hit over the weekend
  • Hurricane warnings are in place for much of the Caribbean and also Florida.
  • Widespread flooding is expected, caused by heavy rainfall (up to 20in in places) and surges of up to 20ft.
  • The Governor of Florida has ordered a mandatory evacuation of the Key West area, all travellers and residents are being evacuated from today.
  • The US National Hurricane Centre has described the storm as ‘potentially catastrophic.

FCO Advice:

'Hurricane Irma is forecast to bring hazardous sea and weather conditions to Puerto Rico and north-eastern parts of the Caribbean from around Wednesday 6 September 2017, and to Florida from the evening of Friday 8 September 2017. The authorities in Puerto Rico and Florida have declared a state of emergency. You should follow the advice of the local authorities and any evacuation orders.'

Customer calls:

The claims line have confirmed they have already received a number of queries from customers who are due to travel to Florida.

Aviva Stance:

  • Scheme members who have booked trips to the affected area, and wish to cancel, should contact their transport/accommodation provider in the first instance.
  • Where they are unable to get a refund or reschedule their trip Aviva have agreed to extend cover to offer cancellation where they are due to travel before the 13th September 2017.
  • For those members already in the region who wish to return home, Aviva will extend cover under the abandonment section.